Terms & Conditions
These are the terms and conditions on which we agree to supply to you products ordered on our website SHOP.THAMES-LONDON.COM. Please read these terms carefully before you submit your order to us.
1.1 Who we are. We are Palace Skateboards Limited, a company registered in England and Wales with company number 08253929. Our address is Unit B4 Valley Link Industrial Estate, London EN3 4TY. Our registered VAT number is GB 164129025.
1.2 How to contact us. You can contact us at [email protected], or by writing to us at to our postal address above.
1.3 How we may contact you. If we have to contact you we will do so by telephone, email or (if necessary) by post, using the contact details you provided to us when placing your order.
2. Your order
2.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because we have sold out of limited production run products or because we have identified an error in the price or description of the product.
If you have selected our group company Endell Shipping to deliver your order (see 'Delivery' below), then we will also contact Endell Shipping to ensure that no delivery charges are charged.
2.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3. Our products
3.1 Availability. We will endeavour to ensure that the website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited production runs and released on our website in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.
3.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Please note that colours on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.
Delivery to your address. On making an order, you will be given the option to arrange for either:
(a) Collection of the products from our warehouse: If you choose this option then you are responsible for arranging collection, either in person or by your chosen carrier, from our warehouse within 30 days of the date on which the products are available to be collected. If you choose this option then once we accept your order, we will send you an acknowledgement of your order, and will send you a further email once the products are available for collection.
Our warehouse is located at Palace Skateboards, Unit B4 Valley Link Industrial Estate, London EN3 4TY. Orders may be collected at any time during our working hours of 10am to 5pm on weekdays (excluding public holidays).
(b) Endell Shipping to deliver the products to your address: Endell Shipping is a dedicated delivery company within the Palace Skateboards group which can collect the products from our warehouse and deliver them to your address. If you choose this option then the relevant delivery information and terms and conditions for Endell Shipping will be provided during the order process and can also be found on our website here.
4.2 Delivery costs. If you use Endell Shipping to collect the products from our warehouse and deliver to your address then the costs will be as displayed to you on our website here http://www.endelshipping.com/terms.html . If you arrange for an alternative carrier to collect the products from our warehouse and deliver to your address then the costs of delivery will depend on the carrier you use. If you arrange collection from our warehouse in person then this will be free of charge.
4.3 When you become responsible for the product. The product will be your responsibility from the time it is made available for collection from our warehouse, either by you, Endell Shipping or an alternative carrier selected by you.
4.4 When you own products. You own a product once we have received payment in full.
4.5 If you do not collect the products. If you do not use Endell Shipping or arrange for collection of the products in person or by an alternative carrier within 30 days of the date on which the products are available to be collected, then we will contact you for further instructions and may charge you for storage costs. If, despite our reasonable efforts, we are unable to contact you then we may end the contract and paragraph 9.2 will apply.
4.6 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5. Price and payment
5.1 Paying for your order. The price of the order (which includes UK VAT where applicable) will be in pounds sterling and will be indicated during the order process. If you use Endell Shipping to deliver your order, then the delivery costs will also be indicated during the order process and Palace will collect such delivery costs on behalf of Endell Shipping. We accept payment for orders by Visa, MasterCard, American Express and PayPal.
6. Returns policy
6.1 Returns. If you are not 100% satisfied with your purchase you can return your products for a full refund, provided we get them back within 14 days and in perfect original sale-able condition in the original packaging and with all tags attached.
For a refund, please fill out the returns form included with your order and return the products to our returns address either in person or by post: Palace Skateboards, Unit B4, Valley Link Industrial Estate, London, EN3 4TY. You are responsible for any return shipping charges with the exception of returns of faulty items or items that are described or priced incorrectly. For your protection, please be sure to return your products via recorded or registered post. Your refund will be made by the method you used for payment as soon as possible and in any event within 14 days of us receiving your return.
If you did not receive a returns form, please contact us via email at [email protected].
6.2 Exchanges. Due to the limited availability of our products, we cannot hold stock for exchanges. If you are not 100% satisfied with your purchase then you may use our returns policy in accordance with paragraph REF _Ref431203377 \r \h 7.1 above. If you wish to purchase another item by way of an exchange, then you must submit a new order online, although please note that certain items may no longer be available due to the limited production runs of our products.
6.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the website. If the product's correct price at your order date is higher than the price stated, we will contact you and offer you the option to either confirm your order at the correct price or cancel your order. If the correct price at your order date is lower than the price stated, we will refund you the difference.
7. Your additional statutory right to cancel the contract
If you are a customer in the EU or in Norway, Liechtenstein or Iceland, you have a statutory right to cancel any order you place with us within 14 days of receiving your order. This is an additional and separate right to our returns policy (set out above). You may choose either method to return orders.
If you are a non-EU customer, this cancellation right is not available to you. Please use our returns policy.
7.1 Cancelling your order before collection or delivery. You may cancel your order before it is collected from our warehouse (by Endell Shipping, you or your chosen alternative carrier) by emailing us at [email protected], or by completing a cancellation form and sending it to us via email or post.
7.2 Cancelling your order after collection or delivery. If your order has already been collected from our warehouse (by Endell Shipping, you or your chosen alternative carrier), you have a legal right to change your mind within 14 days after the day on which the products come into your possession (either through collection in person on delivery to you by your chosen carrier) and receive a refund. The following terms apply to this cancellation right:
(a) How to cancel. To cancel, you must inform us within 14 calendar days of the day on which you receive the product. You can contact us via email: [email protected], or by completing a cancellation form and sending it to us via email or by post.
(b) Returning the cancelled order. You must return the product to us in perfect original sale-able condition in the original packaging and with all tags attached within 14 calendar days of telling us you wish to cancel, by either returning the product in person or by post to: Palace Skateboards, Unit B4, Valley Link Industrial Estate, London, EN3 4TY. You are responsible for any return shipping charges. For your protection, please be sure to return your products via recorded or registered post.
(c) How we will refund you. We will refund you the price you paid for the products, and will arrange a refund of any delivery costs charged by Endell Shipping, by the method you used for payment. However, we may make deductions from the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which means they are not in perfect original sale-able condition in the original packaging and with all tags attached. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(d) When we will refund you. We will make any refunds due to you as soon as possible, and in any event within 14 days after the day on which we receive the product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the product back to us.
8. Our rights to end the contract
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; or
(b) you do not (or your chosen carrier does not), within a reasonable time, collect the products from us (in accordance with paragraph 4.5).
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in paragraph 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9. Queries and complaints
9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us at [email protected] or write to us at Palace Skateboards, Unit B4, Valley Link Industrial Estate, London, EN3 4TY.
10. Our responsibility for loss or damage suffered by you
10.1 Your legal rights. You have certain rights under the law, including that any products you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website. Nothing in these terms and conditions will affect your legal rights.
10.2 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
10.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, loss of goodwill, business interruption or loss of business opportunity (and in each of these cases whether the losses suffered are direct or indirect). This is subject to paragraphs 11.1 and 11.4.
10.4 Loss and damage that is not limited by us. Nothing in these terms and conditions will have the effect of limiting or excluding our liability (i) for death or personal injury caused by our negligence, or (ii) fraudulent misrepresentation, or (iii) any other liability which cannot be excluded or limited under applicable law, such as your legal rights referred to in paragraph 11.1 above.
11. Other important terms
11.1 We may change these terms and conditions from time to time.
11.2 We may transfer our rights and obligations under these terms to another organisation or deal with them in any other way that we consider appropriate.
11.3 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
11.4 Nobody else has any rights under these terms and conditions. This contract is between you and us. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
11.5 If a court or relevant authority finds part of these terms are unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.7 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
Version 1, March 2016
(Complete and return this form only if you wish to cancel your order)
To Palace Skateboards Limited, Unit B4 Valley Link Industrial Estate, London EN3 4TY, email [email protected]:
[*] Delete as appropriate
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods*:
Ordered on/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent by post):